FREE SHIPPING ON ALL ORDERS WITHIN THE U.S. & CANADA

Shipping & Returns

We hope you and your loved ones are staying safe at this time. We are currently offering FREE shipping on all orders. If an order is placed, please allow 3-5 business days in order to ship. We greatly appreciate your patience, continued business & support at this time. Thank you.
DOMESTIC SHIPMENTS

Most orders require 3-5 business days to process from the time of purchase (Eastern Standard Time). We do not process or ship orders on Saturdays, Sundays or holidays. Your order will be shipped by USPS Flat rate unless another option is selected. Signature upon delivery is not required.

DOMESTIC SHIPPING METHODS & COSTS
  • USPS - First-Class Package Service – Delivers 2-5 days order is processed
  • USPS Priority Mail 1-Day - Delivers within 1 day of order being processed

All rates will be determined after the address has been added to the order. We offer FREE shipping for all orders of $250 or more within the US or Canada.

INTERNATIONAL SHIPMENTS – EUROPE & AUSTRALIA

All international orders are final and cannot be returned or exchanged. Most orders require 1-2 business days to process from the time of purchase (Eastern Standard Time). We do not process or ship orders on Saturdays, Sundays or holidays. Your order will be shipped by Standard Ground unless another option is selected. Signature upon delivery is not required.

INTERNATIONAL SHIPPING METHODS & COSTS
  • USPS - First-Class Package Service – Delivers 2-5 days after order is processed
  • USPS Priority Mail 1-Day - Delivers within 1 day of order being processed

All rates will be determined after the address has been added to the order. You the buyer are responsible for all shipping charges as well as customs and duties associated within your own country. For detailed information, we recommend contacting your local customs office. We are legally required to declare the full value paid on all order and include the correct invoice for customer, should they request this.

SHIPMENT NOTIFICATION

All orders placed will receive an email confirmation with a link to view tracking information once your order has shipped.

RETURNS

coolchange.com will happily accept unwashed, unworn or defective merchandise, with tags attached, for a full refund within 20 days from purchase date. All items noted as FINAL SALE in the product description cannot be returned. Items cannot be returned after 20 days of purchase date. coolchange.com is not responsible for shipping & handling costs on returned items.

Shipping charges will not be refunded for packages that are refused by customers nor will coolchange.com be responsible for re-shipping refused packages. We are unable to process returns for any coolchange items purchased from an outside retailer. Upon the receipt of returned goods, coolchange.com reserves the right to deny refund if the merchandise does not meet policy requirements.

Your return will be processed within 5 business days of receipt of merchandise. Your refund will be credited back to the original form of payment used to make the purchase. Please send all returns to the address below:

  • Coolchange E-commerce
  • 231 West 39th Street, Suite 915
  • New York, NY 10018

All international orders are FINAL sale and CANNOT be returned or exchanged.

RETURN/EXCHANGE WITH PROMOTIONAL CODE

All promotional codes are valid during a certain time window, unless otherwise specified. Exchange orders will not qualify for use of the original promotional code if the code has expired at the time when the exchange takes place. Various restrictions may apply.

DAMAGED PRODUCTS & SHIPPING ERRORS

In the event that we processed your order incorrectly, or you received a damaged or defective item, we will gladly replace or take back the merchandise for a full refund at our expense. Please make sure that your order is shipping to a secure location, as once the package has been delivered to the correct location, we cannot be responsible for lost or stolen packages Please contact Customer Service via email at shop@cool-change.com prior to returning any incorrect, damaged or defective items. We will respond to your inquiry between the hours of 10am-5pm EST M-F.

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